Privacy Policy

1. Introduction

Welcome to Serenity Africa Safaris ("we," "us," or "our"). We strictly respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [serenityafricasafaris.com], book a safari with us, or communicate with our team.

2. Information We Collect

We collect information that helps us provide you with the best travel experience possible. This includes:

• Personal Data: Name, email address, phone number, passport details, and nationality used for bookings and permits.
• Payment Data: Credit card details and billing addresses (processed securely by our third-party payment providers).
• Health Information: Dietary restrictions, medical conditions (e.g., allergies, fitness for climbing), and travel insurance details.
• Usage Data: Information about your device, browser, and how you interact with our website (via Cookies).

3. How We Use Your Information

We use your data for the following purposes:

• To process and manage your safari or trekking reservations.
• To secure necessary permits (e.g., Kilimanjaro National Park permits).
• To communicate with you regarding your trip details, updates, and safety instructions.
• To send you newsletters or promotional offers (only if you opt-in).
• To improve our website functionality and user experience.

4. Sharing of Information

We do not sell your personal data. We may share your information with trusted third parties solely for the purpose of fulfilling your trip requirements, such as:

• Service Providers: Hotels, lodges, airlines, and payment processors.
• Government Authorities: Tanzania National Parks (TANAPA) for park fees and rescue services.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. If you wish to exercise these rights, please contact us at info@serenityafricasafaris.com.